Creating Loyal Customers – Episode #178

by Richard Wilson on August 24, 2011

The following video is borrowed from our BusinessTraining.com platform and was originally recorded for our sales training program.  Being able to successfully build customer loyalty is a mark of a great business.  In this video, we provide you with some tips for building customer loyalty.

Video Transcript/SummaryThe strategies and tips provided within this video module include:

  1. Customer loyalty is used to describe the behavior of repeat customers, as well as those who offer good ratings, reviews or testimonials.  
  2. Put yourself in their shoes.
  3. Treat them with respect.
  4. Go above and beyond.
  5. Offer something others don’t.
  6. Make the buying (and returning) process painless.   

Customer loyalty is important to the success of your business.  I hope that this video has given you some great ideas for turning satisfied customers into loyal customers.            

Thanks for joining us, and I will see you again soon,

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