Effective Communication Strategies – Episode #217

by Richard Wilson on September 3, 2011

The following video is borrowed from our BusinessTraining.com platform and was originally recorded for our customer service training program.  Effective communication can be a key to running a successful business.  In this video, we explain how effective communication in customer service can help your business and include some tips for ensuring effective communication.

Video Transcript/SummaryThe strategies and tips provided within this video module include:

  1. Effective communication refers to the more powerful, beneficial way of communicating with another person.
  2. The basis of effective communication is stemmed from listening and listening actively.  
  3. The quality of your communication is really measured by how the other person perceives you.
  4. You must make the choice to manage perception, create a quality interaction, and make a great impression on the other person.
  5. To set the right tone, remain open-minded and receptive to the customer, no matter the situation.  

Communication is key to all areas of business, but effective communication is especially important in customer service so it’s important to always be working to improve in this.   

Thanks for joining us, and I will see you again soon,

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