Improving the Customer Experience – Episode #219

by Richard Wilson on September 3, 2011

The following video is borrowed from our platform and was originally recorded for our customer service training program.  Improving the customer experience is very important for a business’s customer service.  In this video, you will hear some tips for improving the customer experience.

Video Transcript/SummaryThe strategies and tips provided within this video module include:

  1.  A customer experience is an interaction between an organization and a customer.  
  2. Expectations can be effected by the following:
  3. PR, marketing and advertising.
  4. The frequency in which the customer experience is experienced.
  5. Where they are in the customer service cycle.  
  6. Finally, word of mouth.
  7. Determine the customers need by: knowing them, understanding them, listening to them, leading them, helping them, and serving them.  

Solving customer service problems is key for the success of a business and it’s important that you and your team are prepared for any problems that come up.  

Thanks for joining us, and I will see you again soon,

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