The following audio interview is borrowed from our BusinessTraining.com platform and was originally recorded for our customer service training program. Marilyn and Lori are experts in customer service and customer loyalty training, management, and improvement. Their combined experiences include providing customer service management training to 100’s of clients, performing customer service themselves for over 10 years, and helping other improve their customer retention and growth strategies as well. In this interview, Lori Jo Vest and Marilyn Suttle discuss customer service secrets from their book Who’s Your Gladys. (Download this file in Mp3 format)
Interview Transcript: Coming soon.