Solving Customer Service Problems – Episode #218

by Richard Wilson on August 3, 2011

The following video is borrowed from our platform and was originally recorded for our customer service training program.  Effective communication can be a key to running a successful business.  In this video, we explain how effective communication in customer service can help your business and include some tips for ensuring effective communication.

Video Transcript/SummaryThe strategies and tips provided within this video module include:

  1.  Problems that arise with customers often arise from one thing: you did not meet their expectations.  
  2. It doesn’t matter who is right and who is wrong.  What matters is how you react and respond.  
  3. Angry customers usually don’t return to your business if they leave so it’s very important that companies respond well to problems with customer service.  
  4. Solving problems is all in the way you say it.

Solving customer service problems is key for the success of a business and it’s important that you and your team are prepared for any problems that come up.  

Thanks for joining us, and I will see you again soon,

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