Word of Mouth Influence – Episode #223

by Richard Wilson on September 4, 2011

The following video is borrowed from our BusinessTraining.com platform and was originally recorded for our customer service training program.  Word of mouth marketing is the advertising of a product or a brand that takes place between customers.  In this video, you will learn some ways to influence your brand’s word of mouth.

Video Transcript/SummaryThe strategies and tips provided within this video module include:

  1. Be responsible.
  2. Be responsive.
  3. Respond in a timely manner. 
  4. Make educated responses.
  5. Generate positive PR.
  6. Create loyal customers with all of the above.  

I hope that this video has provided you with some practical tips to influence your brand’s word of mouth.      

Thanks for joining us, and I will see you again soon,

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